Customer Guides / Troubleshooting

988 Canada

• How to adjust your audio levels and set your headset/microphone in Genesys

Genesys Cloud

• Genesys Cloud - Activating / Deactivating Queues

General Windows and Mac issues

• Information Gathered by Gazelle Spec Checker
• Chrome - Safely Clear Cache and Cookies
• SPAM - How to spot a DocuSign phish and what to do about it
• Monitor - How to extend your monitors display
• Windows 10 - Set up dual monitors
• Uninstall or remove apps and programs in Windows 10 and MacOS

Zoom

• How to Troubleshoot Zoom Audio Issues
• Troubleshooting Tips for Common Zoom Issues

Submitting Tickets

• What Information to Include When Opening a Technical Ticket with Gazelle

Microsoft

• Microsoft O365
• Microsoft Teams
• Microsoft Outlook
• Microsoft OneDrive
• Windows 10 - Change your keyboard layout
• Windows 10 - Add Keyboard

Omni Channel Contact Center

• Omni Channel Contact Center - Agent Web - Quick Reference Guide
• Omni Channel Contact Center - Agent Software - Quick Reference Guide
• Omni Channel Contact Center - Agent Software - Installation Guide
• Omni Channel Contact Center - Administrator and Supervisor Getting Started Guide
• CCA Error Codes
• Working from Home/Remote using CCaaS

Conferencing

• Using a Headset on the Polycom VVX 300/310

Gazelle Voice Frequently Asked Questions

• SIP ALG and Why It's An Issue
• Logging out of a Hunt Group
• 💻 Work From Home – Minimum System and Internet Requirements

Hosted Voice

• Cloud Softphone
• Voicemail
• Legacy Hosted Voice System

Cloud Faxing

• Fax Statuses and Errors
• How to View your Received and Sent Faxes
• How to Send a Fax

Toll Free Services

• Toll Free - How it works!

Long Distance Service

• Long Distance - How it works!
• Long Distance Calls (with Long Distance/Account Codes)

Virtual Receptionist

• Virtual Receptionist - How it works!